CarKarlo - Cancellation Policy

• Cancellation within 24 hours of Booking Start Time:

- Deduction of one day's rental charge.

- Refund of the remaining balance after deduction.

• Cancellation before 24 hours of Booking Start Time:

- Flat cancellation fee of ₹1000.

- Refund of the remaining balance after deduction of platform fees.

• Cancellation after Booking Start Time:

- No refund of the lease rental paid in advance.

• During Booking Tenure:

- Cancellation is not acceptable.

- Full tariff will be charged, even if the car is returned before the booking end time.

• If Carkarlo is unable to provide a car:

- Full refund will be initiated.

- If the user declines an alternate car provided, cancellation will be deemed as initiated by the user.

• Refund Processing:

- Refund amount will be credited within 2-7 working days.

Note: Carkarlo reserves the right to withhold refunds in case of suspected credit card fraud or fraudulent cancellation attempts.